Customer care
Contact
Email is the fastest way to reach us. We reply within 2 business days.
The quickest way to reach JHENK is by email. We reply within 2 business days, Monday to Friday, excluding UK bank holidays.
Email: support@jhenk.shop
Please include your order number if your message is about an order. It starts with a # and is in your order confirmation email.
Send a message
Common questions
- Where is my order? Use Track your order with your order number and billing email.
- How do I return something? See Returns and Refunds.
- Which size should I choose? See the Size guide.
Complaints
If something has gone wrong, email us with your order number and a short description. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If we need longer, we will tell you why and when to expect an answer.
Last updated 17 September 2026