Tracked delivery to the UK Free delivery from £80 28-day returns Prices in GBP
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Shipping and Delivery

Where we deliver, how long it takes, what it costs and how import charges work.

We deliver to addresses in the United Kingdom. Every order is tracked.

Delivery times

Orders are prepared in 1–3 business days. Once dispatched, delivery usually takes 6–12 business days, so most orders arrive 7–15 business days after you order. Business days are Monday to Friday, excluding UK bank holidays. These are estimates, not guarantees, and busy periods such as December can add a few days.

If your order has not arrived within 30 days of the order date, you can ask us to cancel it and we will refund you in full, including delivery.

Where orders ship from

JHENK does not have its own warehouse. Orders are prepared and shipped by our fulfilment partner, and your parcel may be dispatched from outside the UK. The carrier and the country of dispatch are shown in your shipping confirmation email.

Delivery costs

  • Standard tracked delivery: £4.95
  • Free standard delivery on orders of £80 or more

The delivery cost is shown in your bag and at checkout before you pay. There are no other fees added by us.

Import VAT and customs duty

All prices are in pounds sterling (GBP). The total shown at checkout, including delivery, is the full amount you pay us.

If a carrier ever asks you to pay import VAT, customs duty or a clearance fee before handing over your parcel, email us the receipt and we will refund that charge in full.

Tracking your parcel

When your order is dispatched we email you a tracking number and a link to the carrier’s tracking page. You can also check your order status on Track your order using your order number and billing email.

Delivery problems

  • Tracking has not moved for 7 days: email us with your order number and we will chase the carrier.
  • Parcel marked delivered but not received: check with neighbours and any safe place, then email us within 14 days and we will open an investigation with the carrier.
  • Wrong address: please check your address at checkout. If you spot a mistake, email us straight away. We can change it until the order is dispatched.
  • Damaged parcel: take a photo of the packaging and the item and email us. See Returns and Refunds for faulty items.

The goods are your responsibility once they are delivered to you or to a person or place you nominate.

Last updated 17 September 2026